Welcome to The Jolly Christmas Store! We’re dedicated to spreading Christmas cheer, and that includes ensuring you’re completely happy with your holiday purchases. If your Christmas decorations didn’t arrive as magical as expected, our friendly elves are here to help make things right!
Our Return & Exchange Promise
We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be unused, in the same condition that you received it, in its original packaging, and accompanied by your receipt or proof of purchase.
🎅 Important Note: Non-Returnable Items
To ensure the health and safety of all our customers, certain Christmas novelties cannot be returned for hygiene reasons:
- Opened or used Christmas novelties
- Personalized Christmas ornaments with custom engraving
- Seasonal food items or edible Christmas decorations
How to Return an Item
Follow these simple steps to return your Christmas items:
- Contact Our Elves: Email our customer service team at [email protected] within 15 days of receiving your order
- Complete the Return Form: Use our template below to provide all necessary information
- Wait for Approval: Our elves will review your request and send return instructions within 24 hours
- Package Your Item: Securely pack the item in its original packaging with all tags attached
- Ship Your Return: Send the package to our workshop at:
The Jolly Christmas Store
3014 Jennifer Lane
Raleigh, US 27604
Refund Information
Once we receive your return, our elves will inspect it and notify you of the approval or rejection of your refund.
Refund Timeline:
- Credit Card/PayPal Refunds: 5-7 business days after return approval
- Original shipping costs are non-refundable
- You will receive your refund via the original payment method
Exchange Requests
Prefer a different Christmas decoration? We’re happy to exchange your item for something more festive! Exchanges are subject to product availability and must be requested within the 15-day return window.
Return/Exchange Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Jolly Christmas Store Elves,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please describe the issue]
Preferred Solution: [Refund/Exchange for specific product]
Attached: [Photos if applicable]
Thank you for your help in spreading Christmas cheer!
Sincerely,
[Your Name]
Damaged or Incorrect Items
If your Christmas decorations arrived damaged or you received the wrong item, please contact us immediately at [email protected]. We’ll arrange for a replacement or return at no cost to you, and we’ll include a little extra Christmas magic for the inconvenience!
✨ From our Christmas family to yours, we thank you for shopping at The Jolly Christmas Store. While we hope every purchase brings you joy, we’re here to help if anything needs adjustment. Wishing you a season filled with light and laughter! 🎄🎅