Shipping Information

At The Jolly Christmas Store, we’re dedicated to spreading Christmas cheer by delivering your holiday decorations as quickly as possible!

Order Processing Time

All orders are processed within 1-2 business days from the time we receive your order.

Shipping Methods & Delivery Times

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipping
  • Free Shipping – For orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipping
Please Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary during peak holiday season.

Returns & Exchanges

We want you to be completely happy with your Christmas purchases! If your decorations didn’t arrive as magical as expected, our friendly elves are here to help.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of your receipt of items.

Eligibility Requirements

  • Item must be unused and in the same condition as received
  • Original packaging must be intact
  • Receipt or proof of purchase must be provided

Non-Returnable Items

To ensure the health and safety of all our customers, the following Christmas items cannot be returned:

  • Opened or used Christmas novelties (for hygiene reasons)
  • Personalized Christmas ornaments with custom engraving
  • Seasonal food items or edible Christmas decorations

How to Return an Item

Follow these simple steps to return your Christmas items:

  1. Contact Our Elves: Email our customer service team at [email protected] within 15 days of receiving your order
  2. Complete the Return Form: Use our template below to provide all necessary information
  3. Wait for Approval: Our elves will review your request and send return instructions within 24 hours
  4. Package Your Item: Securely pack the item in its original packaging with all tags attached
  5. Ship Your Return: Send the package to our workshop at:
    The Jolly Christmas Store
    3014 Jennifer Lane
    Raleigh, US 27604

Refund Information

Once we receive your return, our elves will inspect it and notify you of the approval or rejection of your refund.

Refund Timeline

  • Credit Card/PayPal Refunds: 5-7 business days after return approval
  • Original shipping costs are non-refundable
  • You will receive your refund via the original payment method

Exchange Requests

Prefer a different Christmas decoration? We’re happy to exchange your item for something more festive!

Exchanges are subject to product availability and must be requested within the 15-day return window.

Damaged or Incorrect Items

If your Christmas decorations arrived damaged or you received the wrong item, please contact us immediately at [email protected].

We’ll arrange for a replacement or return at no cost to you, and we’ll include a little extra Christmas magic for the inconvenience! ✨

Return/Exchange Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Jolly Christmas Store Elves,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please describe the issue]
Preferred Solution: [Refund/Exchange for specific product]
Attached: [Photos if applicable]

Thank you for your help in spreading Christmas cheer!

Sincerely,
[Your Name]

From our Christmas family to yours, we thank you for shopping at The Jolly Christmas Store. While we hope every purchase brings you joy, we’re here to help if anything needs adjustment.

Wishing you a season filled with light and laughter! 🎄🎅